COVID-19 UPDATES

Are guests required to wear masks? Or are there any vaccination policies in place in order to gain admission into productions?

We are deeply committed to the care and well-being of our guests. Guests attending VStar Entertainment Group and Cirque du Soleil productions will be required to adhere to the COVID-19 policies/procedures of their venue. Select venues around the country are issuing mask mandates and/or are requiring proof of a COVID-19 vaccination or proof of a negative COVID-19 test prior to entry. To determine the admission policy of your venue, please visit their website.

Are those involved with your tours taking the proper precautions against COVID-19?

Yes! VStar Entertainment Group and Cirque du Soleil will require all show staff, artists and technicians to be fully vaccinated prior to reopening. Additional safety measures include the following:

- Minute-to-minute monitoring of local public safety measures and adherence to these regulations will be applied immediately on every show.
- Employees dedicated to sanitizing have been added to existing crews and the frequency of sanitizing operations have increased.
- Monitoring of health for all employees, artists and crew on tour or at any of our offices in the world.
- Sanitizing operations available onsite before, during and after performances.
- Reminders with signage about basic hygiene practices across all operations, onsite and back stage.
- Collaborating daily with local authorities and our business partners to work in concert with them to provide a work/performance environment that meets the highest standards of health and safety.

 

Can you assure us that no one on your staff and company has travelled and presents a risk to your spectators?

As our shows are performed around the world, we are ensuring close monitoring of employees having traveled to high-risk zones. Any person coming back from one of these regions, for professional or personal reasons, will be obligated to isolate themselves, away from the workplace for 14 days upon their return. This mandatory measure is being implemented to avoid any possibility of propagating the virus to colleagues and audience members.

The Group is following the Centers for Disease Control and Prevention travel restriction guidelines and is avoiding all non-essential travels to all high-risk areas. The company is also asking all employees to avoid these regions for personal travel.

 

Will shows be cancelled? Will tour plans change?

We continue to closely monitor the situation and assess the impacts on our touring calendar and international mobility, as we avoid high-risk areas and face border disruptions and mandatory quarantines in some parts of the world.
We are collaborating daily with local authorities and our business partners and are working in concert with them to provide a work and performance environment that meets the highest standards of health and safety in an always evolving situation. In the event of changes in our show schedule, customers who purchased tickets will be notified by their original point of purchase. Additionally, we will be updating our website and Facebook pages should any changes occur.

In the event of show cancellation or postponement will customers be reimbursed?

In the event of changes to our show schedule, guests will need to reach out to their original point of purchase to determine their policies with regard to show postponement or cancellation. The vast majority of venues will allow previously purchased tickets to be carried over for the newly rescheduled dates. If guests are unable to attend on the rescheduled dates, refunds will typically be issued within 30 days of the rescheduled dates being announced. To verify if this is the policy of your venue, please reach out to them prior to purchasing your tickets. 

Statement from NBCUniversal

Universal/DWA does not currently require licensees to adhere to any particular COVID guidelines or restrictions other than those imposed by applicable laws and ordinances.   If a particular location has a vaccine and/or a mask mandate, we will expect the licensee to comply with and enforce such mandate(s).  Otherwise, we want our licensees to encourage all attendees at their performances to wear facial coverings at all times while at the performance, but we do not require our licensees to either encourage or require attendees to wear facial coverings at all times while at their performances (unless, of course, a particular location has a mask mandate).  We want our licensees to enforce social distancing to the maximum extent feasible, but we do not require our licensees to do so.  In particular, we do not require our licensees to have any particular kind of "checkerboard" or other seating profile at their performances to ensure that guests from different "pods" are not sitting within 2 meters (6 feet) of each other.  We also encourage our licensees to ask their guests who feel ill or who have any symptoms of COVID-19 to stay home, and we would like our licensees to provide to guests who are unable to use their tickets due to COVID-19 symptoms or other illness either replacement tickets for another performance or a full refund, but again, we do not require our licensees to do so.